Anonymous
map-marker Homer Glen, Illinois

Never received order

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I never received the product the money was taken from my account. I called the customer service number waited on the phone for 10 minutes. Never got to speak to a person. The recorded message came again you must call during business hours it was they said leave a message will get back to you. 24 hours later I still have to received a call back.
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Alicia P Fxb

Faulty foundation pumps

I am a professional makeup artist. I replaced all my foundations in my kit with Veer HD foundation because I loved the product so much.

This company was so connected to their customers, I was called to see how satisfied I was. But after a year, it was time to restock. I ordered more foundation. Once the product arrived, none of the pumps worked.

I don't need to tell you that opening the bottles to pour out product only contaminates the foundation. I called and emailed the company I kid you not 10 times. Only to have to leave a voice message every time. Not once did I receive a call back or an email in return.

If you are looking for a makeup company that cherishes their customers, this is not the place for you. I eventually had to throw away all my foundations and start fresh.

Which I don't need to tell you is a big expense. VEER; LOVE THEIR PRODUCT, BUT HATE THEIR CUSTOMER SERVICE!!!

View full review
Loss:
$450
Pros:
  • Love the foundation
Cons:
  • Very poor customer service
  • Pumps dont work

Preferred solution: Full refund

User's recommendation: Do not buy product from VEER!!!

Karen M Itj

Need to cancel

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Been trying to cancel for the last 3 months and still receiving products.I have tried emails and the customer service number but had no luck!
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Cons:
  • Do not reply back from emails
  • Can not talk to anyone in customer service

Preferred solution: Account cancelled

User's recommendation: Beware of not handling cancelations if you need to its almost impossible to do so !

Patricia B Ewe

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Verified Reviewer

Return product and cancel subscription

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No body called me back when I left several messages that they should call me back and I told them to cancel my subscription and they have not yet Please cancel all my Fucckin subscription please!!!
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Loss:
$20

Preferred solution: Full refund

Kathy M Qmn

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Verified Reviewer

My exchange order

Veer Cosmetics - My exchange order
Sent bk 5bottles of makeup for exchange with a phouo of receipt and tracking number. Have not received
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Pros:
  • Good coverage
Cons:
  • Slow with exchange

Preferred solution: My exchange. Proof of purchase was sent with makeup to exchange

User's recommendation: Love the makeup

Barbara D Cah

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Verified Reviewer
| map-marker Newport News, Virginia

No One Answers the Phone or Returns Emails for 6 Months Now!!

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Updated by user May 24, 2023

Still the same. No one picks up the phone or answer emails.

Updated by user May 24, 2023

It has been 8 months now & I still cannot get an answer on the phone or emails returned.

Original review Apr 24, 2023
I order from Veer in Bulk & I have been trying to place an order for 6 months now. No one will pick up the phone or answer my emails. On my last order (6 months ago) I was missing 6 of the Natural. So they still owe me 6 bottles of the foundation. I have never known a company that did not answer the phone or answer emails. So disappointed!!
View full review
Loss:
$78
Cons:
  • Not answering the phone or emails & getting ignored

Preferred solution: Full refund

User's recommendation: You might not get your order or your money back

Sarah H Slx

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Verified Reviewer

I want to stop the monthly order

I have more than enough cosmetics.Veer cosmetics keeps charging me monthly, and I dont want to make up anymore
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Loss:
$12

Preferred solution: Full refund

Patricia B Ewe

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Verified Reviewer
| map-marker Linton, North Dakota

Return product and cancel subscriptioncos

I didnt like the product so I wanted to send it back and the wouldnt even call me back so I am sending my products back to them
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User's recommendation: Don’t order it doesn’t work like they say and when you call or email them they don’t answer or email you back

Andrea W Wfr

They overcharged my credit card!!! They won’t get back to me

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I ordered 1 concealer and was charged for the concealer and 60.64!!! I only ordered the concealer from you
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Loss:
$61
Cons:
  • All around sucked

Preferred solution: Full refund

Kathy M Qmn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Madison, Wisconsin

Exchange sent february 28. Still haven’t got!

Veer Cosmetics - Exchange sent february 28. Still haven’t got!
Not very good at the moment! Exchange service too slow!!! Need my makeup now please!!! Send please! Need it
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User's recommendation: Dont know right now!

Dorla D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelation of order

Veer Cosmetics - Cancelation of order
My granddaughter placed this order by accident, i did not authorize it and i want it canceled today and money put back in my account asap. STILL NO RESPONSE FROM VEER
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Loss:
$60

Preferred solution: Full refund

User's recommendation: Do not purchase

Dorla H Dck

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Enterprise, Oregon

Cancelation of order

Veer Cosmetics - Cancelation of order
My granddaughter placed this order by accident, i did not authorize it and i want it canceled today and the money put back in my account asap
View full review

User's recommendation: Do not purchase

Taffy S Fwo

I don't want any more of your products and don't take any more money out of my account

Need to talk to some one don't need any more of your make up plz stop sending it . I have contacted my card so no more money off my card debet
View full review
Loss:
$28
Cons:
  • Have none

Preferred solution: No more makeup

User's recommendation: Have none

Heidi B Uxv

Trying to return and they sent more

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Trying to get my refund I have tracking number they received the product back. I cant get in touch with any customer service!
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Preferred solution: Full refund

Dorla H Dck

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Verified Reviewer

Order cancelation

I have not gotten no response from VEER at all !!! My 11 yr old granddaughter made this order by accident it was not authorized and I WANT MY DAMN MONEY BACK TODAY!!!
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Preferred solution: Full refund

User's recommendation: Don't buy

Loriana Wvi

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Verified Reviewer
| map-marker Saint Simons Island, Georgia

Check on order for make up

I was on hold for a while then got disconnected. I had a standing order fire 2 bottles of medium beer makeup every other month. I have not received my last order.
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